Workers’ Comp Adjusters: How Can We Nurture Their Success?

It is undisputed that the claims adjuster sits in the hot seat of the workers’ compensation claims process.

At the frontlines of claims management, they must balance the interests of multiple stakeholders while juggling important and often time-critical authorization decisions that impact an injured worker’s care in relation to their workers’ comp claim.

Add to this the unique complexity of the workers’ compensation system and patient populations — and it’s not a role for the faint of heart. It’s also not a role that most enter as a first choice.

‘My start in the industry was certainly not something I planned for,’ said Stephanie Arkelian, former IAIABC Next Gen recipient and director of product management at Healthesystems.

‘When the market crashed in 2008, I was left without a job. I took a chance on an adjusting position at a large TPA and proceeded to take on one of the most challenging roles of my professional career, working the frontlines for the largest retailer in the world."