Situational variables have an effect on the degree of seriousness of these unexpected events, which causes management to try to find means and methods of stopping their occurrences or minimizing their negative impact on the organization.

Another reason for the focus on workers emanates from the psychological need to try to understand or explain the reason for information, conditions, situations, or events.

The important distinction is that different people may see the same event or condition or hear some information and make a completely different attribution to it.

This attribution refers to the cognitive process people use to identify the reason for either their own actions or that of other people. This tendency of people to interpret their behavior different than that of others is known as attribution bias.

Researchers found that people have a tendency to make distinctions among behaviors that are caused by personal disposition as opposed to environmental or situational conditions. Attribution is made in four areas: our success or failure and other people’s success and failure.