Unlike Fine Wine, Claims Don’t Age Well

The length of time it takes to settle an auto claim is key to customer satisfaction -- one of many reasons touchless claims are finding a stronghold.

Ahhh... a full-bodied merlot or cabernet sauvignon. Nothing tastes better than an aged red wine. The longer these vintage spirts lay dormant, the better.

Unfortunately, there is no such happy result when it comes to delayed vehicle claims. In fact, the more time a claim goes unattended, the more ‘collateral damage’ is created, with increases in (already challenged) cycle times and decreases in customer satisfaction.