# Weasel Words Weaken Your Writing 

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There is a direct correlation between using authoritative language in claims communication and the smooth, speedy resolution of claims. If you use wishy-washy phrases in your writing, you come across as unsure, and that forms a cloud of suspicion and uncertainty over the whole claims process.

While it is proper to admit not being sure of a fact, some claims people get carried away with the use of “weasel words,” sprinkling them liberally throughout letters to claimants, attorneys, physicians, and commissioners. As I review writing samples from participants in my claims writing seminars, I see the same hedgy language from Maine to Maui.

Here are six common examples of hedging:

1 “Soon” (also “ASAP,” “at your earliest convenience.”) — Use “at your earliest convenience” or “soon” only when you don’t really care exactly when you need to receive something from your correspondent.

Sources:
- Claims Magazine (http://www.claimsmag.com/Issues/Apr02/claims_communication.asp)