Claims Intelligence Report
February 14th - 20th
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Recently, Michael, Emily and Craig shared their secret to being a great claims professional:
Michael Azarigian: “Being empathetic; having effective communication and time-management skills; and following through with the commitments you make. If something is ever ambiguous, we always give the benefit to the customer.”
Emily Trager: “Being able to empathize with the injured party while trying to resolve the claim quickly and fairly. I think many people are surprised how often things can be resolved fairly and amicably.”
Craig Coppock: “A passion for helping others and a desire for continued learning and understanding. Fully explain the claims process and reasons for any potential coverage issues. Be punctual, pay attention to detail and prioritize.”
Michael, Emily and Craig have another secret that gives them a competitive edge in their jobs. Do you know what else has helped them better support their customers and prepare for the claims of the future?
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TOP INSURANCE CLAIMS STORIES | |||||||||
Wednesday, February 20th, 2019
Insurance companies are only beginning to harness the potential of artificial intelligence (AI) and robotic process automation (RPA). AI refers to computer systems that can mimic human capabilities by learning and solving problems. RPA is an emerging form of business process automation technology based on using software robots or AI “workers.”
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RECENT CLAIMS INDUSTRY CAREER LISTINGS | |||||||||
Virgina - Liberty Mutual
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Greensboro, NC - Claims Verification, Inc.
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Cincinnati, OH - Advanced Claims Concepts
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UPCOMING INSURANCE CLAIMS EVENTS | |||||||||
Coronado, CA - Verisk
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Orlando, FL - CLM
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Chicago, IL - The Institutes
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UPCOMING ASSOCIATION EVENTS | |||||||||
Roanoke, VA - Roanoke Claims Assoc
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Albuquerque, NM - NMCA
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Roseville, CA - AWCP
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