Annual Salary Survey

A random sampling of 1,000 Claims subscribers was sent questionnaires on August 8, 2003. A follow-up mailing was sent August 18, 2003. We received 389 useable responses, or 39 percent. In this year’s survey, insurer claim staff are more heavily represented with 44 percent (171) of the total responses. Independent adjusters accounted for 38 percent (148). Another 8 percent (31) were from risk managers and 2 percent (8) from appraisers. The remainder, 8 percent or 31 responses, were from others in related fields, such as actuaries, underwriters, consultants, forensic accountants, and reinsurers. (View this chart in pdf by clicking here) For 13 years, Claims has been polling readers to get an idea about salaries and working conditions within the insurance claim industry. For most of those years, things seemed to hum along pretty smoothly.