Electric Vehicle Owners Face More Problems with Advanced Tech Features

Owners of battery-electric vehicles (BEVs) are more likely to experience problems with advanced technology than drivers of internal combustion engine (ICE) vehicles, a new study shows.

J.D. Power’s 2023 U.S. Tech Experience Index, released last week, focused on user experience with advanced technology that’s new to the market to track problems experienced by drivers during the technology’s early days.

Its study was based on responses from 82,472 owners of new 2023 model-year vehicles surveyed after 90 days of ownership.

According to J.D. Power’s findings, among 17 of the 21 advanced features offered by both ICE vehicles and BEVs, the latter vehicle type had more quality problems per 100 vehicles (PP100) with the exception of Tesla, which was not included in the analysis.