Extranets and Claim Management

It’s a rare case in which the reality of something matches its hype (remember Kohoutek?), but the Internet comes as close as anything in recent memory. We already know that the Net is a great way to stay in touch with old friends, pursue hobbies, and get the latest box scores, but the Internet also is the ideal medium for managing claims and litigation. While the Internet’s potential is limitless, today’s reality is already powerful. Claim and litigation managers face a common challenge: how to manage a large number of claims while coordinating efforts and collaborations among individuals from different corporate structures. A typical claim or litigation management effort involves participation by at least three entities: the self-insured corporation, third party claim professionals, and law firms. In many cases, others, such as consultants or experts, may also be involved.