After spending most of her professional career handling insurance claims and managing personnel issues for employers, 73-year-old Jane Hays got to learn the ins and outs of the Texas workers compensation system. Never did she imagine shed one day make a work injury claim herself. Never in her wildest dreams did she see herself fighting a denial. But when she had a head-on collision on her way home to Temple from a work meeting outside Houston this summer, Hays world was literally and figuratively turned upside down.
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