Training Essential in Reducing Claims in Transportation and Hospitality Sectors

A recent town hall meeting by the CLM Casualty & Risk Management Community highlighted the crucial role of training in the restaurant, retail, hospitality, and transportation sectors to prevent a surge in claims. The U.S. Federal Motor Carrier Safety Administration’s Safe Driver Apprenticeship Program (SDAP) was discussed, focusing on training young drivers to address the truck driver shortage and its potential impact on road safety and casualty claims. The program, which aims to mitigate the risk of accidents involving young drivers, requires strict compliance with safety regulations and proper screening during the hiring process.

The hospitality and restaurant industries, particularly affected by the pandemic, face challenges in staffing and training. The discussion stressed the importance of thorough training and vetting of staff to maintain standards and reduce liability. Inadequate training can lead to increased general liability and workers’ compensation claims due to slips, falls, and improper customer interactions. The panel underscored the necessity of proper training in cleaning protocols and evidence preservation, such as video footage and witness statements, to establish liability accurately in the event of an incident.

Given these insights, insurance adjusters should be aware of the implications of training and staffing practices on claims in these industries. Proper training not only protects staff and customers but also helps in mitigating risks, thereby influencing the nature and number of insurance claims.