Current ad campaigns for UPS brag about the carriers abilities at logistics: getting a thing from one place to another is their specialty. Unless youre one family in Michigan who used UPS Freight to ship a valuable sculpture across the country, which the carrier drove a forklift into. The company wouldnt pay out an insurance claim on the artwork because the customer failed to fill in the statues declared value on the bill of lading that went with the shipment.
The family took their problem to the Haggler column in the New York Times, We dont know how much the sculpture was worth, but the shipper paid an extra $1,869 to insure it while shipping it to his sons home.