Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12, 2025
Education & Training
Risk Management
Technology
Insurers Prioritize Claims Over Underwriting in Anti-Fraud Tech Use
While most U.S. insurers use technology to detect claims fraud, fewer are leveraging these tools for underwriting or internal fraud, a new survey reveals.
May 12, 2025
Fraud
Insurance Industry
Technology
Underwriting
Cybercrime Rings Are Stealing Billions in Government Aid Using Stolen American Identities
Organized cybercriminals, including foreign nation-state actors, are exploiting U.S. aid programs using stolen identities, with losses potentially nearing $1 trillion annually.
May 12, 2025
Catastrophe
Fraud
Legislation & Regulation
Technology
Nationwide Auto Theft Ring Busted as Queens DA Charges 20 in $4.6M Scheme
Prosecutors say a sophisticated criminal network used social media to resell 126 stolen cars in a multi-state operation that spanned from New York to Tennessee.
May 9, 2025
Fraud
Litigation
Risk Management
Technology
Massachusetts
New Jersey
New York
Tennessee
Billing Frustrations Spark Honest Dialogue Between Carriers and Defense Counsel
CLM’s Litigation Management Task Force is tackling billing friction, talent recruitment, and tech adoption with candid conversations aimed at reshaping defense counsel compensation.
May 9, 2025
Education & Training
Insurance Industry
Litigation
Technology
Property and Casualty Insurance Sees Best Underwriting Year Since 2013
The U.S. property and casualty insurance industry posted a 96.5% combined ratio in 2024, driven by a sharp recovery in personal lines and improved property performance.
May 9, 2025
Auto
Liability
Property
Workers' Compensation
Community Colleges Use AI to Fight Financial Aid Fraud
Facing a sharp rise in AI-driven financial aid fraud, community colleges like Southwestern are turning to advanced fraud detection tools powered by the same technology.
May 8, 2025
Education & Training
Legislation & Regulation
Risk Management
Technology
California
NOAA Ends Billion-Dollar Disaster Tracking Program Citing Budget Cuts and Staffing Issues
NOAA will stop updating its billion-dollar weather disaster database, a move that limits public access to vital cost-tracking of extreme weather events.
May 8, 2025
Catastrophe
Insurance Industry
Property
Risk Management
California
Allstate Becomes One of the First Major Insurers to Explore Quantum Computing Through Chicago Quantum Exchange
Allstate partners with the Chicago Quantum Exchange to explore how quantum computing could transform risk analysis, fraud detection, and customer service in insurance.
May 8, 2025
Fraud
Insurance Industry
Risk Management
Technology
Illinois
Indiana
Wisconsin
Care Facility Worker Wins $40K in Retaliation Penalties After Reporting Safety and Labor Violations
A San Jose care facility worker was awarded over $40,000 in penalties after being unlawfully fired for reporting unsafe conditions and labor violations to California authorities.
May 8, 2025
Legislation & Regulation
Litigation
Risk Management
Workers' Compensation
California
FDA Layoffs Raise Alarms Over Food Safety and Future Oversight
Massive FDA layoffs under the Trump Administration have triggered concerns over food safety, transparency, and agency performance amid sweeping health department cuts.
May 8, 2025
Legislation & Regulation
Life & Health
Risk Management
Technology
Oregon’s Wildfire Certification Falls Flat Without Insurance Discounts to Drive Participation
While Oregon launched a wildfire certification program to promote home hardening, the lack of required insurance discounts has left homeowners with little motivation to join.
May 8, 2025
Catastrophe
Legislation & Regulation
Property
Risk Management
California
Oregon
States Take Legal Action Over Halted Federal EV Charger Funds Amid Trump Policy Shift
Seventeen states have sued the Trump administration over the indefinite suspension of $3.3 billion in electric vehicle charger funding mandated by the 2021 Bipartisan Infrastructure Law.
May 8, 2025
Legislation & Regulation
Litigation
Risk Management
Technology
Kansas Storm Claims Top $612 Million as Insurers Report Widespread Losses
In 2024, Kansas insurers paid over $612 million for nearly 57,000 storm-related claims, with Johnson County topping the list and Greeley County seeing the least.
May 8, 2025
Catastrophe
Insurance Industry
Property
Risk Management
Kansas
Motorcycles Help Beat Traffic but Safety Must Stay in the Fast Lane
Motorcycles can significantly reduce congestion, but riders and drivers alike must prioritize safety, especially in states where lane splitting is legal or gaining ground.
May 8, 2025
Auto
Education & Training
Legislation & Regulation
Risk Management
California
Montana
Utah
