As each of us begins the transition from working from home to reentering the workplace, we struggle with change. As we leave behind the tedium and togetherness of home, we replace it with anxiety over social distancing, hand sanitizing and masks, and perhaps even fear of commuting, public gatherings, our offices, and coworkers.

Incumbent in the New Normal as well are enterprising efforts to sustain and transition the business of COVID-19 into the world of insurance claims and its companion litigation, all of which continue to increase in vitriol and volume.

The insurance industry set itself up for a public relations disaster when it comes to business interruption claims, and it should be prepared to be called out more often on the name given to the coverage, says one risk researcher.