Oft forgotten when we think of first responders are the people at the other end of the 9-1-1 call who dispatch services to the emergency callers. Not only responsible for gathering information and sending police, ambulances or otherwise to the correct locations, dispatchers are also the first point of contact a scared individual speaks to for help.
Oftentimes, these callers are distraught, requiring a gentle but firm voice on the other end of the line.
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