Claims Representative II - Trainee - Harrisburg, PA (17101)

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers.

We are seeking a Claims Service Representative II Trainee to join our team! This is an in-house position reporting to our iconic high-rise headquarters building in downtown Harrisburg, PA.

The Claims Representative II Trainee is a closely supervised, entry-level position in which the incumbent obtains knowledge and an understanding of claims handling through both a formal and on-the-job training program.

Upon the successful completion of the program, the Claims Representative II Trainee is a candidate for promotion to the Claims Representative II position.

The ideal candidate will reside in the Harrisburg, PA region.

POSITION COMPETENCIES Attention to Details Positive Approach Quality Orientation Applied Learning Planning & Organizing ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.

Listens to others and objectively considers their ideas and opinions, even when they conflict with own.

As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader and Claims Service Office Manager, to include: Accurate preparation of claim file documentation Verification of coverages where applicable Setting/adjusting reserves Making appropriate contacts Achieving best practices type settlements in the disposition of claims Issue payments within authority to appropriate parties Accurately and carefully follows established procedures for completing work tasks.

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.

Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).

Successfully complete prescribed professional education courses (IIA, AIC, etc.).

Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.

Adheres to specific client handling instructions for each Self-Insured client.

Attends client meetings with supervisor for training purposes.

Completes quarterly excess reports in accordance with the policies provisions with supervision and guidance.

ADDITIONAL RESPONSIBILITIES Performs other duties as may be assigned by the Team Leader/Claims Service Office Manger/Regional Vice President SPECIAL RELATIONSHIPS The Claims Rep II Trainee reports to the Team Leader/Claims Service Office Manager/Regional Vice President.

The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.

As training progresses, will have direct contact with Self-Insured clients, brokers,consultants, policyholders, claimants, medical and legal professionals and vendors QUALIFICATIONS

Education/Credentials Bachelor's degree preferred Adjuster's license or be willing to obtain one as required

Experience

Experience in a customer service oriented position preferred Technical/ Professional Knowledge Effective communication skills, both oral and written Effective inter-personal skills Personal Computer skills, with an emphasis on Microsoft products Ability to work within a team-oriented, fast-paced, customer-focused environment JOB REQUIREMENTS (as required by ADA Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.

Must be able to see and effectively use a computer monitor.

Must be able to operate a computer, keyboard and applicable printers and other general office equipment.

Must be able to access and enter information accurately using automated systems.

Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.

Must be able to present information to individuals and groups.

Must be able to interpret and apply concepts that may or may not be based upon established guidelines.

Must be able to maintain acceptable attendance and adhere to scheduled work hours.

Must have a valid driver's license and be able to operate a motor vehicle.