It probably doesn’t come as a surprise to learn that insurance companies with happy customers tend to grow faster and have a solid bottom line. Nor would you be surprised to learn that customer experience also plays a big role in corporate growth.
Wednesday, May 22, 2019
The sweet aroma of cotton candy and the sounds of the carnival midway filled the air at the county fair. The insured and his wife were volunteering in a United Fund booth. The insured was a student body president at a local community college and his wife an elementary school teacher.
Wednesday, August 30, 2017
The Florida Supreme Court, based on recommendations by the Florida Bar Code and Rules of Evidence Committee, has refused to adopt changes to multiple Florida Statutes to the extent they are procedural. While there is some debate, it appears that this does not yet kill the Daubert standard as the guiding principles for expert witness testimony.
Thursday, August 24, 2017
When a tragedy such as a homicide or suicide occurs in a home, families typically look to their homeowner's policy to help mitigate the costs associated with cleanup. Many cleaning and restoration companies offer bioremediation services, but only those that specialize in the field fully understand the science.
Thursday, August 24, 2017
As a claims adjuster, have you ever had a situation where a claim was clearly defensible, yet have the case turn on a single bad deposition? Defense counsel tells you your witness was fully prepared and went into the deposition confident that the truth would not only bolster but strengthen your case. Yet afterwards you learn the witness ended up making admissions creating significant issues and problems for your case.
Tuesday, January 31, 2017
It’s probably accurate to say that most adjusters and examiners have handled dubious property insurance claims. Questions frequently arise as to the true cause of losses, the extent of the alleged loss, the insured’s representations during the investigation as to ownership, and the documentation submitted in support of the claims.
Thursday, January 5, 2017
Fire, floods, and other natural disasters. As an insurance adjuster, these are the situations you are trained to respond to. But what happens when your client experiences a biohazard incident in their home?
Sunday, August 14, 2016
Outwardly, it was the kind of firm pictured in business advertising: with smiling, uniformed employees posed next to new trucks parked in front of the firm's new plant. Business was about to increase substantially due to a contract with the U.S. Postal Service. How the insured acquired that contract was one of the many questions that arose following the loss.
Sunday, August 14, 2016
Adjusting Business Income claims and calculation of the amount payable is typically considered difficult to understand and complex. When claims professional look for how-to information they discover it is hard to find. Yes - several books have been written on coverage, theories and principles but most fail to provide the step-by-step information.
Sunday, August 14, 2016
