Customer Service Manager - West Palm Beach, FL (33401)

Assured Health Group (AHG) is a proud member of the Alliant family of companies.

AHG is committed to empowering our insurance agents to optimize their time, increase their earnings, and elevate their business standing.

We support every aspect of an agent's business with a comprehensive portfolio that includes advanced technology, and robust marketing programs.

We are dedicated to delivering exceptional service and resources to help agents succeed and distinguish their business in the competitive insurance market.

More information is available on the company's website at: > .

SUMMARY Responsible for supporting the day-to-day operations of the Customer Service function, ensuring high service levels while providing guidance and escalation support to supervisors and agents.

Oversees workflow execution and quality standards across Customer Service and QA, supports producer-led new business efforts on existing accounts, and partners cross-functionally to improve procedures, system usage, and overall efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES Provides day-to-day leadership and support to Customer Service staff, including coaching, mentoring, and on-the-job development, while reinforcing performance expectations and best practices.

Has full authority for personnel actions.

Supports training efforts, knowledge sharing, and skill development for direct reports, and contributes input to performance feedback and corrective actions in partnership with management Serves as an escalation point for customer service issues and provides hands-on support to ensure timely and effective resolution Assists and supports the Director of Operations with operational initiatives, reporting, process improvements, and workflow execution Acts as a liaison with internal departments to help implement and reinforce procedures that improve efficiency, accuracy, and overall workflow Monitors adherence to established processes, systems, and quality standards within the Customer Service and QA functions QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma Bachelor's Degree or equivalent combination of education and experience Five (5) or more years experience in a related field One (1) or more years supervisor experience SKILLS Excellent verbal and written communication skills Ability to work within a team and to foster teamwork Good leadership, problem solving, and time management skills Advanced analytical skills Excellent customer service skills, including telephone and listening skills Proficient in Microsoft Office Suite #LI-GS1