Employer Technology Specialist - Orlando, FL (32801)

Note: This employer is open to candidates who want to work remote.

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible.

As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity.

This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

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SUMMARY Responsible for working to scope, build and maintain Employee Navigator to meet employer technology requests and issues.

Provides the Alliant Employer Technology Consulting team with system expertise in Employee Navigator, Ease, ADP and other HR Technologies; ensures technical functions are addressed appropriately, creates project deliverables, compiles information from clients and technology vendors, and performs system testing and quality assurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for understanding Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of their relationship with Alliant; Assists employer clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding; Provides first line of support for our internal and external customers; Responsible for understanding all facets of the Employee Navigator platform through departmental and independent hands-on training; Performs root cause analysis and recommends corrective actions; Gathers and analyzes requirements and documents specifications regarding employer technology-related questions/problems.

Analyzes employer technology needs and recommends technical solutions; Conducts system tests to verify that the systems and technologies contain accurate information and work properly; identifies and resolves problems as needed including escalations with third-party providers; Extracts, analyzes, and reports system data; Ensures deliverables are completed timely manner, according to project timeline; Trains users in proper utilization of technology solutions, prepares and provides written procedures and up-to-date documentation; Responsible for continuous learning in the areas of technology solutions and market alternatives; Other duties as assigned.

QUALIFICATIONS EDUCATION/EXPERIENCE Bachelor's Degree or equivalent combination of education and experience At least four (4) years of related work experience

Experience working with external clients in a team environment SKILLS Knowledge of creating Account Structures using a combination of class, departments, and divisions to accomplish multiple rules for plan designs Knowledge of building out and programming 834 5010 EDI File Feeds Knowledge of Payroll, HR, and Benefits procedures, business protocol and practices, web-based software applications, and system integration Knowledge of Employee Benefits (Medical, Dental, Vision, Life, Disability, etc.) Skilled problem solver who can accurately document and communicate issues Ability to successfully initiate and map API/Data Exchange connection for Carriers, Cafeteria, and COBRA Ability to work through an account renewal (Open Enrollment/OE) active & passive Ability to be a Premier User' with access to the EN Support Team Ability to import employees and enrollments and resolve import issues Ability to maintain a high level of organization and attention to detail Ability to work within a team and to foster teamwork Ability to work within tight timeframes in a fast-paced environment Proficient in the Microsoft Office suite - especially Excel #LI-REMOTE #LI-AS1 Interested in working from home? This employer is open to candidates who want to work remote.