General Manager (Remote) - Remote

Note: This employer is open to candidates who want to work remote.

Job Title: General Manager Location: Remote Position Overview: The General Manager will own full operational leadership.

This includes daily execution, process optimization, sales follow-through, team oversight, KPI management, and ensuring service delivery meets or exceeds client expectations.

This role is ideal for someone who thrives in a fast-paced services environment, understands claims operations (auto or property), field services, can manage a distributed workforce, and can create structure out of ambiguity.

The GM is responsible for transforming into a high-efficiency, system-driven operation that consistently delivers: Fast turnaround times High quality field + desk outputs Predictable supplement and repair revenue A scalable, repeatable sales motion Strong customer experience and retention This person becomes the leader of all company operations.   Key

Responsibilities: Operational Leadership Lead and manage day-to-day operations across all service lines.

Ensure performance standards, service levels, and quality metrics are consistently met.

Oversee workflow management, operational processes, and service delivery execution.

Develop and maintain effective resource planning for internal teams and external partners.

Drive continuous improvement and quality assurance across all operational activities.

Revenue & Business Growth Implement and optimize the company's sales and outreach processes.

Support business development efforts across various customer segments.

Identify opportunities to improve revenue efficiency and service utilization.

Maintain operational dashboards to monitor performance and inform decision-making.

Coordinate smooth onboarding for new clients and act as a key operational liaison.

Team Leadership & Accountability Provide direct leadership to operational teams and departmental leads.

Establish clear KPIs and performance expectations across the organization.

Strengthen internal communication, alignment, and cross-department collaboration.

Recruit, train, and develop staff and contracted resources as needed.

Systems, Automation & Process Optimization Enhance internal systems, technology workflows, and operational automation.

Maintain accurate and consistent data practices and reporting standards.

Define and implement structured SOPs across all major functions.

Ensure accountability and execution around internal processes and customer engagement workflows.

Financial & Performance Management Manage operational budgets, expenses, and overall profitability metrics.

Monitor gross margin performance and implement improvements where needed.

Review and approve significant operational expenditures.

Deliver regular operational performance updates to executive leadership.

Client & Partner Success Act as a senior point of contact for key clients and partners.

Ensure high levels of communication, responsiveness, and satisfaction.

Lead periodic review meetings and performance updates with major accounts.

Maintain readiness and support for periods of increased operational demand.

Experience Requirements: 7–10+ years in operations leadership, preferably in: Insurance claims services (auto or property) Inspection/field services Restoration, repair, or appraisal operations High-volume service delivery organizations Proven ability to manage distributed teams Strong experience with Salesforce, workflow automation, and KPI-driven environments Track record of managing and scaling small to mid-size teams Comfortable being extremely hands-on at the beginning Interested in working from home? This employer is open to candidates who want to work remote.