Insurance Assistant - Orlando, FL (32801)

Description Join our team and help customers and agents resolve inquiries in a fast-paced, customer-focused environment.

Bring your problem-solving mindset and eagerness tolearn,we offer training, support, and great opportunities to grow.

CSO (Customer Service Operations) is an inbound call center that provides customer service for the involuntary Workers Compensation department.

We provide support to our agents and customersregardingUnderwriting, Audit, andfinancialinquiries.

Our Insurance Assistants work in an inbound call center and perform various duties.

These duties include taking phone calls, responding to internal and external requestsregardingaccount information, taking payments, providing policy information, etc.

As an Insurance Assistant, you must be able to follow detailed procedures, use your problem-solving skills, and apply strong organizational/administrative skills and insurance knowledge toaccomplishboth routine and non-routine tasks and duties.The role is metrics-based and does include but is not limited to phone handle time, after-call work, schedule adherence, number of items worked for offline, and service tracking.

Our hours of operation are Monday through Friday, 8:00 am-8:00 pm EST.

Ouremployees need to be flexible to work within the hours of operation, plus some holidays.

Most of our employees will work no later than 7:00 pm local time.

Our call center class begins onFebruary 9th.

Attendance is critical to your success and is 100% mandatory for the duration of training.Your participation, performance,scheduleadherence, and attendance will be continually assessed throughout training and the duration of your career.

The following states areEXCLUDEDfrom eligibility: AK, CA, HI, IL, NY, NV, or WA Job

Responsibilities: Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information forothersand respond independently to most questions and problems.

Usesintermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, andprocessother insurance transactions to provide customer service and support.

Performs other duties as needed.

Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.

Adheres to a daily schedule to helpmaintainphone and offline service levels.

Interacts with other departments including underwriting and billing to help resolve customer requests.

Qualifications

Qualifications HighSchool Diploma or equivalent Minimumof 1-2 years of relevant customer service or administrative experience is preferred.

Proficiencywith computers is mandatory.

Excellent oral, written, and interpersonal communication skills, and thecapacityto multi-task in afast-pacedstructured teamwork environment isrequired.

Intermediate level of skillrequiredto open, create, andmodifyvarious documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.

Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Must be able toacquireandmaintaincompany and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet through a cable, fiber, or DSL service.

About Us Pay Philosophy: The typical starting salary range for this role isdeterminedbya number offactors including skills, experience, education,certificationsand location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market andprovidesan opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factorsset forth inthe compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.

This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work,integrityand commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutualisan equal opportunity employer.

We will not tolerate discriminationon the basis ofrace, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,stateor local law.

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