Manager, Divisional Learning & Development

SMS is part of the Alliant family of companies. SMS is a full-service insurance marketing organization (IMO) dedicated to helping independent insurance agents leverage time, make more money, and put their business in a position of distinction. With products and agents in all 50 states, SMS offers the industry's most complete IMO experience. We support every facet of an agent's business, from our comprehensive senior product portfolio to our technology, services, and marketing programs.

SUMMARY

Responsible for leading and administering the Advisor Program and all internal program functions and communications, utilizing a wide variety of training and development support services that align with the division's initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Partners with carrier or program representatives to understand program rules by regularly sharing information and documenting workflows.

Works with agents, agencies and support staff to optimize program utilization and increase agent adoption; collaborates with internal marketing departments to document CSIs.

Hosts regular training sessions to highlight program details and attends meetings as needed.

Partners with key divisional stakeholders, subject matter experts, and internal clients to establish priorities, consult on initiatives, provide status reports, and drive alignment.

Manages end-to-end learning and development processes by identifying and addressing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with senior and team managers.

Using both in-house and third party resources, designs programs which include an appropriately blended approach to learning including coaching, classroom training, one-on-ones, structured on the job training (OJT) and e-learning.

Develops and/or approves training content, methods, and materials for training staff and presents materials using a variety of media.

Utilizes instructional design theories to develop design documents, storyboards, prototypes, presentations, worksheets, job aids, assessments and utilizes surveys/evaluations.

Facilitates workshops and conducts Instructor Led Training where appropriate.

Establishes success metrics and evaluates training program's effectiveness and success, and resolves any specific problems by tailoring programs as necessary.

Maintains current understanding of training trends, developments and best practices.

Supports the integration efforts of M&A activity and fosters an innovative learning environment that addresses rapidly changing strategies due to business growth.

Manages individual and team learning & development projects, including tasks and timelines.

Plans, leads and/or facilitates team meetings.

Leads knowledge management for the team.

Conducts new employee onboarding and orientation.

Recommends staffing needs and department strategy.

When applicable, manages staff by mentoring/motivating, managing workload, determining development and incentive goals, assigning and supervising work and performing disciplinary actions as appropriate.

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor's Degree in Business, Psychology, Human Resources, Organizational Development, or equivalent combination of education and experience

Eight (8) or more years proven experience as a learning & development or training professional that designs and delivers by a variety of training methods

Experience in instructor led training, workshop delivery, facilitation, leadership development and change management

Experience with learning management system administration (Cornerstone preferred)

HTML experience a plus

Prior experience in the insurance industry

SKILLS

Outstanding verbal (including public speaking) and written communication skills, and ability to interface with executives

Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities

Ability to work independently with minimal supervision

Proficient in design of SCORM compliant courses

Proficient in Microsoft Office products

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