Principal Software Engineer - Plano, TX (75023)

Description About the Team Claims Loss Data Capture: Our mission is to develop a platform that can collect, update, and retrieve loss data for both new and existing claims through easytoconsume APIs that are fast, secure, flexible, configurable, andresilient to core systemconstraints.We enable downstream components to react proactively and asynchronously, powering experiences across FNOL, claim registration, coverage, telematics crash detection, and customer communications.

We work in an agile framework with a strong culture of collaboration, continuous improvement, and engineering excellence, partnering closely with claims, policy, and digital teams across the organization. **This is a hybrid role (two days in the office a week) in one of our five tech locations: Plano, TX, Columbus, OH, Indianapolis, IN, Boston, MA and Portsmouth, NH** Role Overview: Were looking for a Principal Software Engineer to serve as a technical leader for the Loss Data Capture platform.

In this role, you will help influence the architecture and implementation of highscale services that power FNOL intake, loss data management, claim search, claims contact, coverage determination, telematicsdriven crash handling, and telematics crash communications.

Youll combine deep handson engineering with systemlevel thinking: shaping technical vision, guiding design and implementation, and mentoring engineers, while ensuring our services are secure, observable, resilient, and easy to integrate with.

Responsibilities Design, build, and support highly available, scalable microservices and REST APIs that power FNOL intake, loss data capture and updates, claim and contact search, coverage determination, telematicsdriven crash handling, and customer communications.

Participate in endtoend solution architecture and system design for JVM/Spring services deployed on cloud platforms, integrating with Apigee X, Entra ID, Kafka, and NoSQL/relational datastores.

Own and optimize highvolume, lowlatency APIs handling millions of requests per day, ensuring strong performance, reliability, and disasterrecovery readiness.

Model and manage data across relational databases and NoSQL/document stores (e.g., MongoDB Atlas, DynamoDB,DocumentDB), balancing consistency, performance, observability, and cost.

Design and evolve eventdriven integrations (Kafka) that connect FNOL, claim registration, coverage, crash events, and outbound communications in a resilient, decoupled way.

Embed security and privacy by design by driving threat modeling, enforcing modern authentication and authorization patterns (e.g., OAuth2/Entra ID via Apigee X), and protecting PII throughout the loss data ecosystem.

Define and champion standards for logging, metrics, and tracing (e.g., Splunk,DataDog) to ensure services are observable, easy to debug, and easy to operate.

Collaborate with product, architecture, and claims business partners to translate the teams loss data platform vision into clear technical roadmaps and welldesigned APIs.

Provide strong operational support for team owned services, including participating in the oncall rotation, responding to production incidents and client requests (e.g., via Slack and Splunk/DataDogdashboards), driving rootcause analysis, and creating followup work to improve reliability.

Mentorand coach engineers on system design, cloudnative practices, testing, and operational excellence; foster a culture of continuous improvement and learning.

Qualifications Required 8+ years of professional software engineering experience, including significant handson work in Java/JVM with Spring/Spring Boot building production APIs and services.

Proven experience architecting and operating cloudhosted microservices at scale, ideally on platforms such as Cloud Foundry or Kubernetes with AWSbacked services.

Strong background designing RESTful APIs and integration contracts for highthroughput, lowlatency systems, including experience withOpenAPI/Swagger and API gateways (e.g., Apigee X or equivalent).

Solid experience with both relational databases (e.g., Oracle) and NoSQL/document datastores (e.g., MongoDB Atlas, DynamoDB,DocumentDB), including schema design, performance tuning, and data access patterns.

Handson experience with eventdriven architectures and messaging platforms such as Kafka , including designing resilient publish/subscribe and streaming patterns.

Demonstrated ability to lead system design and architecture for complex, distributed systems, balancing functional requirements with scalability, resilience, and cost.

Strong understanding of security, privacy, and compliance in distributed systems (OAuth2, rolebased access, encryption in transit/at rest, PII handling) and experience participating in or leading threat modeling.

Experience with observability tooling (e.g., Splunk for logging,DataDogor similar for metrics and APM) and using data to drive performance, reliability, and capacity decisions.

Proven track record of technical leadership and mentoring , influencing crossteam decisions, and partnering closely with product and business stakeholders.

Excellent communication skills, with the ability to explain complex technical concepts in clear, concise language to technical and nontechnical audiences.

Preferred, but not required

Experience in insurance, financial services, or other highly regulated domains , especially claims, policy, or telematicsdriven products.

Handson experience with GuidewireClaimCenter , including integrating external services or data platforms withClaimCenterin a production environment.

Familiarity with canonical data models and legacy system integration patterns.

Experience working with telemetry/telematics vendors or messaging/notification platforms (SMS, push, email) in highvolume customerfacing systems.

Qualifications

Experience Eight or more years of software engineering experience Strong background in business operations and strategies, including global technology and financial services trends Hands-on involvement with layered systems architectures, designs and shared software concepts Familiarity with functional and system integration testing

Experience working in an agile environment Skills Excellent negotiation, facilitation and consensus-building capabilities Openness and adaptability to respond to fast-moving circumstances Proficiency in multiple object-oriented programming languages and tools Excellent oral and written communication skills Aptitude for working in teams Knowledge In-depth knowledge of diverse and emerging technologies, architectural concepts and principles A deep understanding of layered solutions and designs Awareness of policies regarding security and privacy Understanding of backlog tracking, burndown metrics and incremental delivery

Education A Bachelors or Masters degree in a technical or business discipline, or equivalent experience About Us Pay Philosophy: The typical starting salary range for this role isdeterminedbya number offactors including skills, experience, education,certificationsand location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market andprovidesan opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factorsset forth inthe compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.

This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutualisan equal opportunity employer.

We will not tolerate discriminationon the basis ofrace, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,stateor local law.

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