Salesforce Business Analyst - Omaha, NE (68101)

SMS is part of the Alliant family of companies.

SMS is a full-service insurance marketing organization (IMO) dedicated to helping independent insurance agents leverage time, make more money, and put their business in a position of distinction.

With products and agents in all 50 states, SMS offers the industry's most complete IMO experience.

We support every facet of an agent's business, from our comprehensive senior product portfolio to our technology, services, and marketing programs.

More information is available on the company's website at: > SUMMARY Responsible for analyzing business requirements, designing Salesforce solutions, and ensuring the effective implementation of Salesforce projects.

This individual will work closely with stakeholders to deliver solutions that meet business needs and enhance operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate with stakeholders, including executives, sales teams, and customer service, to gather and document business requirements for Salesforce projects.

Analyze business processes and identify opportunities for improvement and optimization using Salesforce solutions.

Design and propose Salesforce solutions that align with business objectives and best practices.

Create detailed user stories, process flows, and functional specifications to guide the development team.

Partner with Salesforce developers and administrators to ensure solutions are implemented accurately and effectively.

Conduct user acceptance testing (UAT) to ensure solutions meet business requirements and facilitate smooth user adoption.

Provide training and support to end-users to ensure they are proficient in using Salesforce tools and features.

Monitor and report on key performance indicators (KPls) to measure the success of Salesforce initiatives.

Stay up-to-date with the latest Salesforce features, updates, and industry trends to inform business recommendations.

Foster a culture of continuous improvement and innovation within the organization.

QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree in Business Administration, Information Technology, or a related field, preferred Two (2) or more years of experience as a Business Analyst, with a focus on Salesforce platform, required One (1) or more years experience creating user stories, process flows, and functional specifications, required One (1) or more years experience in analyzing business processes and designing Salesforce solutions, required One (1) or more years experience in the insurance industry, preferred Salesforce Administration Certification, preferred SKILLS Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and Lightning

Experience.

Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.

Ability to work within a team and to foster teamwork.

Proficient in Microsoft Office products. #LI-DR2