Senior Experience Designer - Boston, MA (02108)

Description Advance your career at Liberty Mutual Insurance A Fortune 100 Company Senior

Experience Designer- Content USRM Service and Claims *This position will have hybrid in-office requirements if you arelocatedwithin 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, Columbus, OH, or Plano, TX* Join the USRM User

Experience organization at Liberty Mutual! At Liberty Mutual, we believe progress happens when people feel secure.

Our purpose is to help people embrace today and confidently pursue tomorrow, and design plays a vital role in making that possible.

Our

Experience Design (UX)organization is on a mission to inspire confidence and trust in all the people who touch our brand, crafting experiences that reflect our purpose in every interaction.

We strive to provide the best digital quoting, customer service, and claims experiences in the industry delivering innovative, intuitive solutions that empower customers, agents, and prospects.

About the team: Youlljoin the US Retail Markets UX Design organization a dynamic, growing team ofnearly 100product designers, content designers, and UX developers united by empathy, curiosity, and craft.

We tackle problems throughthe human lens, and we create experiences that simplify complexity and help people feel secure in the moments that matter most.

Our team culture values inclusion, creativity, and collaboration About this role: Were hiring two Senior

Experience Designers with a content focus to join the USRM Service and Claims domains to help modernize our direct-to-consumer and internal applications.

The Service role will support the self-service portal with a primary focus on web and mobile app.

The Claims role will support our internal Claims application assisting claims adjusters help our customers.

Youll create clear, user-centered content and experiences for Liberty Mutual customers and employees that drive metrics such as application adoption, ease, and customer retention.

In this senior-level role you'll: Dig into user problems and advocate for the customer.

Youll understand complex product requirements and interaction-design challenges, align stakeholder needs across cross-functional teams, and create solutions that solve user and business problems while keeping the customer top of mind.

Champion concise, effective content.

You'll t ranslate complex information into simple, easy-to-understand guidance that helps customers feel confident about their policy, coverage, and price.

Own your work in an agile, distributed team.

Youll operate with autonomy, influence product decisions, and help drive adoption of self-service tools that boost retention and satisfaction.

Deliver user-centered design solutions that support best-in-class digital tools.

You'll a lign content experiences across multiple squads, drive consistency, and define processes to ensure work is of the highest quality.

Identify content opportunities and use research to iterate.

Youll initiate and contribute to research, run concept tests and usability sessions, and apply findings to improve information architecture and language so the experience is more usable and easier to understand.

Collaborate across disciplines and communicate clearly .

Youll work closely with experience designers, researchers, engineers, product managers, business SMEs, and process owners, sharing work early, seeking and integrating constructive feedback, synthesizing input from multiple sources, and clearly articulating design and content decisions.

Qualifications As typically acquired through a Bachelor`s degree or equivalent experience and 7+ years of experience in a related field:

Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills Proven ability to present projects and status reports to senior management Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams Proven track record of collaborating effectively with cross-functional teams About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.

This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer.

We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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