Sr Client Support Specialist - Orlando, FL (32801)

Note: This employer is open to candidates who want to work remote.

The Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists.

What will be my duties and responsibilities in this job? Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team Provide escalation support to the Client Support team Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost-saving perspective Manage multiple issues/cases at one time, based on workload Provide constructive coaching, training, and mentorship to peers and/or new employees What are the requirements for this position? 4 + years in Customer/Client

Experience 3 + years of experience in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience 3+ years in Business-to-Business or Vendor Customer Service 3 + years of experience in composing responses to external contacts What other skills/experience would be helpful to have? Associate degree in Business or equivalent 3+ years in Vendor Management Strong understanding of client contracts, operations, company products & services Pay Range $20.96 - $34.59 Expected Application Deadline 01/30/2026 If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us.

Bring us your best work and your brightest ideas.

And we'll bring you a place where you can thrive.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant.

Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service.

An ability to innovate in practical ways.

And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.

A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.

Learn more about what to look out for and how to report a scam here .

Interested in working from home? This employer is open to candidates who want to work remote.