WCN COORDINATOR (COLLECTIONS) - Baltimore, MD (21201)

Reporting Line: Collections Manager Job

Summary: The World Collection Network (WCN) and Monitoring Coordinator is responsible for the liaison between the international contracted partners / business units and the domestic policy holders / clients.

He/she is responsible for overseeing and tracking the collection activities of the international contracted partners / business units on export, solvent, insolvent, pre-legal and legal files.

He/she is also creating, implementing and maintaining proper monitoring processes and procedures, as well as overseeing and tracking the activities on files.

Key

Responsibilities and Duties Assign each case with the appropriate international partner for collection: Monitor and track the status of the collection efforts of the international partners Validate and enter costs into the Collection system and obtain approval from the appropriate stakeholder Comply with org standards and operational guidelines Request additional / missing documentation to aid collection efforts when necessary Advise policy holders, brokers, clients and service providers on appropriate next steps for the pre-legal and or legal collection process Inform appropriate stakeholders on the pre-legal or legal collection process and on any developments/status Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) or external partners (ex attorneys) so that they can be appropriately recorded on the case Ensure a smooth exchange of information amongst all involved domestic and international parties Collect on accounts where local assistance is not available and or where rates are not sufficient to cover the cost of contracting an external partner Communicate the authentication for legalization process of documents efficiently and assist all stakeholders Oversee, advise and track the collection activities of the Policy Holder Obtain evidence (email, updates) from Policy Holder on their collection efforts Document and ensure timely and appropriate collection efforts are being reported by the policy holder to yield the highest level of success Required

Qualifications and Skills Associates degree 3-5 years of experience in collections, claims, or paralegal Excellent communication skills in English, both written and spoken Ability to understand and explain the legal process Must be organized and detail oriented Bilingual (English/Spanish) preferred Some knowledge of credit insurance industry is desired Strong oral and written communication skills #LI-BP1 Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes: (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT Total compensation range: $65,000 - $ 75,000 Placement within the range provided above is based on the individual's relevant experience, skills for the role and location.

Salary ranges are only one component of our total compensation package.

Benefits: We value your goals and needs, at work and in life.

As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life: Competitive compensation Annual bonus eligibility and/or commission structure opportunities 401(k) discretionary match of up to 6% Flexible work schedules Health and wellness benefits Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off Tuition Reimbursement Family care resources, including fertility and adoption benefits Learn more about our benefits here: https://rcmd-connect.com/allianztrade/ 90068 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world.

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.

And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board.

Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz company culture.

One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies.

Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.