Revolutionizing Claims with IoT: A Look at Connected Devices in Loss Assessment

Welcome to this month’s editorial series, "Revolutionizing Claims with IoT: A Look at Connected Devices in Loss Assessment." As connected devices become commonplace in homes, vehicles, and workplaces, they’re also reshaping how claims are investigated, verified, and resolved. The Internet of Things (IoT) is no longer a buzzword—it’s a practical tool transforming how adjusters access data, assess loss, and ensure accuracy.

This series explores how IoT technologies—from smart home sensors and telematics to wearable safety devices—are changing the speed and precision of claims handling. By providing real-time insights into the conditions leading up to and following a loss, connected devices are enabling adjusters to move from reactive investigation to proactive analysis.

Through expert insights and practical examples, we’ll examine how the integration of IoT into field inspections, property assessments, and auto claims can improve both efficiency and customer confidence. For adjusters, the challenge and opportunity lie in turning data into decisions that strengthen trust, accuracy, and service delivery across every stage of the claims process.