AI 101: What Claims Professionals Need to Know

This session provides a practical introduction to artificial intelligence in the claims environment. Attendees will learn what AI is, how it is currently being used in claims handling, and where it can support efficiency, accuracy, and decision-making.

The program will also address common concerns surrounding data privacy, bias, compliance, and professional judgment. Designed for claims professionals at all levels, this session focuses on understanding AI as a tool to enhance — not replace — human expertise.