Claims Investigations at the Crossroads: Human Judgment Meets AI and Emerging Technologies

Claims professionals stand at a critical crossroads as artificial intelligence and emerging technologies deliver unprecedented speed and precision. Yet fairness, ethics, and defensibility still depend on human judgment. This roundtable brings together leaders from carriers, TPAs, and technology providers to explore how to integrate advanced tools without compromising sound decision-making. Discussion will focus on identifying which technologies add genuine value, managing the risks of over-automation, and preserving defensibility in the claims process. Walk away with practical insight into balancing innovation with integrity to achieve ethical, consistent, and effective outcomes.