Insurance Under the Microscope: Claims, Controversy and Crisis Response

In today’s viral media environment, even routine insurance claims can quickly become public controversy. Explores how claim disputes escalate through social media, news coverage, and consumer advocacy while examining the ethical, reputational, and operational risks facing carriers, agencies, brokers, and adjusters. Learn practical communication, documentation, and crisis-response strategies that help professionals navigate high-profile claims with confidence and professionalism.