The Future of Insurance: How AI is Impacting the Claims Lifecycle

AI has moved beyond pilot programs and is now embedded across the entire claims lifecycle at major carriers. In this session, we’ll walk through where it shows up, from first notice of loss through complex and high-risk claims, and what adjusters need to know to work alongside it effectively.

Your host, Mike Lundgren, will examine the tools being deployed today across intake, investigation, medical management, and high-risk claims, and how they are reshaping the way adjusters make decisions. The session also addresses the challenges these tools introduce, including deepfakes, model bias, and the critical importance of human judgment.