Just days before Christmas, the roof of an Albuquerque family’s home collapsed -- just feet away from where two children normally sleep. After the incident, the family said it wasn’t getting any help until Action 7 News showed up. Parent Gracy Medel said she started noticing a leak in the ceiling of her two girl’s room so she moved the children out. Not long after that, the roof collapsed right where the children sleep. "I heard maybe just a big boom. And I came in here and it was just all over the floor," Medel said.