It's no secret that talent shortages are impacting vast swaths of the American economy. Sectors such as transportation, health care, and education are particularly hard hit.
Insurance is no exception. The Great Resignation and the Silver Tsunami are placing pressure on insurance carriers, brokers, and their risk management partners to maintain a high standard of customer service and care while still managing their own challenges with recruiting and retaining top-quality talent.
How carriers and their risk management partners handle claims is crucial. After all, claims payment is the product that insurance sells.
In the area of workers' compensation insurance, maintaining claims-handling excellence, no matter what economic cycle we are in, is a top priority.
Out of necessity and also to provide the best claims management experience possible, third-party administrators, medical management companies, and others are increasingly turning to technology to assist claims managers in their important work.
