A claims expert spotlighted a problem in the workers’ compensation system by citing the case of a Florida worker whose simple slip-and-fall claim ended up costing more than $472,000 in the wake of 57 diagnoses and treatments by 74 medical providers.

"Something has gone wrong," commented Dr. Marcia Satlow, vice president and medical director for The Hartford, during a presentation last month in which she advocated closer monitoring of physicians’ results.

Dr. Satlow’s remarks came during a panel discussion on claims trends during the recent annual Florida Workers' Compensation Educational Conference in Orlando. The meeting was sponsored by the Florida Workers' Compensation Institute, in partnership on a national track with The National Underwriter Company (which publishes this magazine).