Charles Taylor Launches Specialist Investigation Services, An Intelligence-Led Approach To Counter Fraud

Charles Taylor, the leading provider of services and technology solutions to the global insurance market, today launches Charles Taylor Specialist Investigation Services (SIS), to enable our clients to deliver an intelligence-led approach to counter fraud, manage risk and reduce their exposures.

As a multi-sector investigation division, it draws on the Group’s decades of experience in handling complex technical cases, including fraud risks, all over the world, ranging from a multi-million-pound art theft to open source and social media profiling, across all lines of business. It will utilise bespoke, market-leading technology through Charles Taylor InsureTech, to develop innovative counter fraud identification and investigation tools.

The new division will be led by the recently appointed Global Head of Fraud, Bobby Gracey.

He said “As the impact of Covid-19 is felt across the world, the conditions are there for an increase in both organised and opportunistic fraud. Charles Taylor has unrivalled expertise in claims across multiple markets and a leading technology arm underpinning this, which is a great combination for a new specialist counter fraud service. We are bringing the best of IT & IQ together to enable our clients to outperform, defeat the fraudsters and reduce the fraud expenses that impact the balance sheet of every insurer. We know that no two counter fraud philosophies are the same, which is why we work collaboratively with clients to build tailored claims fraud responses.”

Charles Taylor SIS offer investigations on a retained/delegated authority basis, as well as a ‘white label’ solution. Its investigation services are provided to Charles Taylor’s insurer clients, the legal sector, TPA's and corporate multi nationals. It offers a comprehensive operational response to claims fraud and gives clients full access to its range of investigation products and innovative technology. Its toolkit includes the following key investigation services:

Global Field Investigations
Global Surveillance
Video Interviewing
“Discovery” - Social Media Background Checks
Financial Background Reports
Open Source Data Analysis
Document Validation
Conversation Management
Forensic Accountancy
Cyber Services
Alive & Well Checks
Track & Trace Enquires
Medical Record Retrieval
Analytical data analysis
Charles Taylor SIS also provides training and consultancy for clients on how best to identify fraud, manage risk and improve processes. It also provides fraud and cost containment workshops, along with strategic guidance planning.

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Charles Taylor

Charles Taylor provides insurance services, claims and technology solutions to all parties within the global insurance market. Charles Taylor’s technical expertise, technological tools and breadth of solutions enable its clients to outperform, through addressing complex and challenging situations across every stage of the insurance lifecycle and every aspect of the insurance operating model. Charles Taylor employs approximately 3,100 staff in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Charles Taylor has earned the trust of a diversified, blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.