Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that USAA is the recipient of the ‘Claims Champion of the Year’ and ‘Policyholder Experience Knockout’ awards at Excellence in Insurance Innovation. The Excellence in Insurance Innovation awards ceremony took place in Las Vegas and recognized the outstanding performances of P&C organizations in categories including exceptional policyholder service, digital transformation, and excellence in data and analytics.
USAA is a Fortune 100 company and top five insurance provider, including personal lines auto and property insurance, and has over 13 million customer members. USAA’s mission is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services. In so doing, USAA seeks to be the provider of choice for the military community.
USAA won the awards for ‘Claims Champion’ and ‘Policyholder Experience Knockout’ for the successful launch of its SafePilot program, a telematics-based auto program that rewards safe driving behavior with a discount on the cost of insurance.
‘Thank you so much to Insurity for recognizing USAA for these awards and hosting us at Excellence in Insurance Innovation,’ said Charlotte Creech, Executive Director, Claims Innovation at USAA. ‘By leveraging real-time telematics data secured through the SafePilot mobile app sensors, USAA can now proactively confirm the collision and prompt the member to initiate a digital first notice of loss immediately following the accident, helping to turn a bad day into an excellent customer service experience.’
‘USAA’s continued commitment to driving innovation in P&C insurance and serving the military community is what makes it an industry leader,’ said Sylvester Mathis, Chief Insurance Officer at Insurity. ‘Insurity is proud to recognize the innovation embedded into USAA’s culture in creating differentiated and thoughtful experiences for their members.’
To learn more about the Excellence in Insurance Innovation Awards, please reach out to Elizabeth.Hutchinson@insurity.com.