Computer, ATM, and office machine repairers install, fix, and maintain many of the machines that businesses, households, and other consumers use.
Computer, ATM, and office machine repairers typically do the following:
In most cases, machines do not break down entirely. Often just one broken part can keep a machine from working properly. Repairers often fix machines by replacing these parts and other defective equipment because it is often less expensive than replacing the entire machine.
Although the work of computer, ATM, and office machine repairers is very similar, the exact tasks differ depending on the type of equipment. For example, computer repairers often must replace desktop parts, such as a motherboard, because of hardware failure. ATM repairers may replace a worn magnetic head on a card reader to allow an ATM to recognize customers' bank cards. Office machine repairers replace parts of office machines that break down from general wear and tear, such as the printheads of inkjet printers.
Some repairers have assigned areas where they do preventive maintenance on a regular basis.
Computer repairers service and repair computer parts, network connections, and computer equipment, such as an external hard drive or computer monitor. Computer repairers must be familiar with various operating systems and commonly used software packages. Some work from repair shops, while others travel to customers' locations.
ATM repairers install and repair automated teller machines and, increasingly, electronic kiosks. They often work with a network of ATMs and travel to ATM locations when they are alerted to a malfunction.
Office machine repairers fix machinery at customers' workplaces because these machines are often large and stationary, such as office printers or copiers. Office machines often need preventive maintenance, such as cleaning, or replacement of commonly used parts as they break down from general wear and tear.
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.
Technical support specialists typically do the following:
Technical support specialists, also called computer network support specialists, usually work in their organization's IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization's networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical support specialists may provide assistance to the organization's computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks. For more information, see the profile on network and computer systems administrators.
Help-desk technicians typically do the following:
Help-desk technicians, also called computer user support specialists, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. Sometimes they make site visits so that they can solve a problem in person.
Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies and for support service firms and must give instructions to business customers on how to use complex programs. Others work in call centers answering simpler questions from consumers. Some technicians work for organizations and help non-IT workers with their computer problems.
Computer hardware engineers research, design, develop, and test computer equipment such as chips, circuit boards, or routers. By solving complex problems in computer hardware, these engineers create rapid advances in computer technology.
Computer hardware engineers typically do the following:
Computer hardware engineers ensure that computer hardware components work together with the latest software developments. Therefore, hardware engineers sometimes work with software developers. For example, computer hardware engineers give developers of mobile applications information about what kind of software a cell phone can run.