Computer, ATM, and Office Machine Repairers

Computer, ATM, and office machine repairers install, fix, and maintain many of the machines that businesses, households, and other consumers use.

Computer, ATM, and office machine repairers typically do the following:

  • Travel to customers' locations in response to service requests
  • Communicate with customers to determine the source of a problem
  • Do administrative tasks, such as completing work order forms
  • Use a variety of tools, such as a multimeter, to help diagnose the problem
  • Install large equipment, such as mainframe computers and ATMs
  • Explain the basic functions of machines and equipment to customers
  • Replace malfunctioning machine parts, such as video cards in desktop computers or keypads on ATM machines
  • Provide preventative maintenance, such as cleaning the internal parts of machines
  • Test newly installed systems to make sure they work properly

In most cases, machines do not break down entirely. Often just one broken part can keep a machine from working properly. Repairers often fix machines by replacing these parts and other defective equipment because it is often less expensive than replacing the entire machine.

Although the work of computer, ATM, and office machine repairers is very similar, the exact tasks differ depending on the type of equipment. For example, computer repairers often must replace desktop parts, such as a motherboard, because of hardware failure. ATM repairers may replace a worn magnetic head on a card reader to allow an ATM to recognize customers' bank cards. Office machine repairers replace parts of office machines that break down from general wear and tear, such as the printheads of inkjet printers.

Some repairers have assigned areas where they do preventive maintenance on a regular basis.

Computer repairers service and repair computer parts, network connections, and computer equipment, such as an external hard drive or computer monitor. Computer repairers must be familiar with various operating systems and commonly used software packages. Some work from repair shops, while others travel to customers' locations.

ATM repairers install and repair automated teller machines and, increasingly, electronic kiosks. They often work with a network of ATMs and travel to ATM locations when they are alerted to a malfunction.

Office machine repairers fix machinery at customers' workplaces because these machines are often large and stationary, such as office printers or copiers. Office machines often need preventive maintenance, such as cleaning, or replacement of commonly used parts as they break down from general wear and tear.


Electricians

Electricians install and maintain electrical systems in homes, businesses, and factories.

Electricians typically do the following:

  • Read blueprints or technical diagrams before doing work
  • Install and maintain wiring and lighting systems
  • Inspect electrical components, such as transformers and circuit breakers
  • Identify electrical problems with a variety of testing devices
  • Repair or replace wiring, equipment, or fixtures using hand tools and power tools
  • Follow state and local building regulations based on the National Electric Code
  • Direct and train workers to install, maintain, or repair electrical wiring or equipment

Almost every building has an electrical system that is installed during construction and maintained after that. Electricians do both the installing and maintaining of electrical systems.

Installing electrical systems is less complicated than maintaining older equipment. This is because it is easier to get to electrical wiring during construction. Maintaining older equipment, however, involves identifying problems and repairing malfunctioning equipment that is sometimes difficult to reach. Electricians doing maintenance work may need to fix or replace outlets, circuit breakers, motors, or robotic control systems.

Electricians read blueprints, which are technical diagrams of electrical systems that show the location of circuits, outlets, and other equipment. They use different types of hand and power tools, such as pipe benders, to run and protect wiring. Other commonly used hand and power tools include screwdrivers, wire strippers, drills, and saws. While troubleshooting, electricians also may use ammeters, voltmeters, and multimeters to find problems and ensure that components are working properly.

Many electricians work independently, but sometimes they collaborate with others. For example, experienced electricians may work with building engineers and architects to help design electrical systems in new construction. Some electricians also may consult with other construction specialists, such as elevator installers and heating and air conditioning workers, to help install or maintain electrical or power systems. At larger companies, electricians are more likely to work as part of a crew; they may direct helpers and apprentices to complete jobs.

The following are examples of occupational specialties:

Inside electricians maintain and repair large motors, equipment, and control systems in businesses and factories. They use their knowledge of electrical systems to help these facilities run safely and efficiently. Some also install the wiring for businesses and factories that are being built. To minimize equipment failure, inside electricians often perform scheduled maintenance.   

Residential electricians install wiring and troubleshoot electrical problems in peoples' homes. Those who work in new-home construction install outlets and provide access to power where needed. Those who work in maintenance and remodeling repair and replace faulty equipment. For example, if a circuit breaker is tripped, electricians determine the reason and fix it.


Mechanical Engineering Technicians

Mechanical engineering technicians help mechanical engineers design, develop, test, and manufacture industrial machinery, consumer products, and other equipment. They may make sketches and rough layouts, record and analyze data, make calculations and estimates, and report their findings.

Mechanical engineering technicians typically do the following:

  • Evaluate drawing designs for new or changed tools by measuring dimensions on the drawing and comparing them with the original specifications
  • Prepare layouts and drawings of parts to be made and the process for putting them together
  • Discuss changes with coworkers--for example, in the design of the part, in the way it will be made and put together, and in the techniques and process they will use
  • Review instructions and blueprints for the project to ensure the test specifications, procedures, and objectives
  • Plan, make, and put together new or changed mechanical parts for products, such as industrial machinery or equipment
  • Set up and conduct tests of complete units and of parts as they would really be used, as a way to investigate proposals for improving equipment performance
  • Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
  • Analyze test results in regarding design specifications and test objectives

Mechanical engineering technicians also estimate labor costs, equipment life, and plant space. Some test and inspect machines and equipment or work with engineers to eliminate production problems. They may assist in testing products by, for example, setting up instrumentation for vehicle crash tests.


Plumbers, Pipefitters, and Steamfitters

Plumbers, pipefitters, and steamfitters install and repair pipes that carry water, steam, air, or other liquids or gases to and in businesses, homes, and factories.

Plumbers, pipefitters, and steamfitters typically do the following:

  • Install pipes and fixtures
  • Study blueprints and follow state and local building codes
  • Determine the amount of material and type of equipment needed
  • Inspect and test installed pipe systems and pipelines
  • Troubleshoot and repair systems that are not working
  • Replace worn parts

Although plumbers, pipefitters, and steamfitters are three distinct specialties, their duties are often similar. For example, they all install pipes and fittings that carry water, steam, air, or other liquids or gases. They connect pipes, determine the necessary materials for a job, and perform pressure tests to ensure a pipe system is airtight and watertight.

Plumbers, pipefitters, and steamfitters install, maintain, and repair many different types of pipe systems. Some of these systems carry water, dispose of waste, supply gas to ovens, or heat and cool buildings. Other systems, such as those in power plants, carry the steam that powers huge turbines. Pipes also are used in manufacturing plants to move acids, gases, and waste byproducts through the production process.

Master plumbers on construction jobs may be involved with developing blueprints that show where all the pipes and fixtures will go. Their input helps ensure that a structure's plumbing meets building codes, stays within budget, and works well with the location of other features, such as electric wires.

Plumbers and fitters may use many different materials and construction techniques, depending on the type of project. Residential water systems, for example, use copper, steel, and plastic pipe that one or two plumbers can install. Power-plant water systems, by contrast, are made of large steel pipes that usually take a crew of pipefitters to install. Some workers install stainless steel pipes on dairy farms and in factories, mainly to prevent contamination.

Plumbers and fitters sometimes cut holes in walls, ceilings, and floors. With some pipe systems, workers may hang steel supports from ceiling joists to hold the pipe in place. Because pipes are seldom manufactured to the exact size or length, plumbers and fitters measure and then cut and bend lengths of pipe as needed. Their tools include saws, pipe cutters, and pipe-bending machines.

They then connect the pipes, using methods that vary by type of pipe. For example, copper pipe is joined with solder, but steel pipe is often screwed together.

In addition to installation and repair work, journey- and master-level plumbers, pipefitters, and steamfitters often direct apprentices and helpers.

Following are examples of occupational specialties:

Plumbers install and repair water, drainage, and gas pipes in homes, businesses, and factories. They install and repair large water lines, such as those that supply water to buildings, and smaller ones, including ones that supply water to refrigerators. Plumbers also install plumbing fixtures--bathtubs, showers, sinks, and toilets--and appliances such as dishwashers, garbage disposals, and water heaters. They also fix plumbing problems. For example, when a pipe is clogged or leaking, plumbers remove the clog or replace the pipe. Some plumbers maintain septic systems, the large, underground holding tanks that collect waste from houses not connected to a city or county's sewer system.

Pipefitters install and maintain pipes that carry chemicals, acids, and gases. These pipes are mostly in manufacturing, commercial, and industrial settings. They often install and repair pipe systems in power plants, as well as heating and cooling systems in large office buildings. Some pipefitters specialize:

  • Gasfitters install pipes that provide clean oxygen to patients in hospitals.
  • Sprinklerfitters install and repair fire sprinkler systems in businesses, factories, and residential buildings.
  • Steamfitters installpipe systems that move steam under high pressure. Most steamfitters work at campus and natural gas power plants where heat and electricity is generated, but others work in factories that use high-temperature steam pipes.

Electrical and Electronics Engineers

Electrical engineers design, develop, test, and supervise the manufacturing of electrical equipment such as electric motors, radar and navigation systems, communications systems, or power generation equipment. Electrical engineers also design the electrical systems of automobiles and aircraft.

Electronics engineers design and develop electronic equipment such as broadcast and communications systems, from portable music players to global positioning systems (GPS). Many also work in areas closely related to computer hardware.

Electrical engineers typically do the following:

  • Design new ways to use electrical power to develop or improve products
  • Do detailed calculations to compute manufacturing, construction, and installation standards and specifications
  • Direct manufacturing, installing, and testing to ensure that the product as built meets specifications and codes
  • Investigate complaints from customers or the public, evaluate problems, and recommend solutions
  • Work with project managers on production efforts to ensure projects are completed satisfactorily, on time, and within budget

Electronics engineers typically do the following:

  • Design electronic components, software, products, or systems for commercial, industrial, medical, military, or scientific applications
  • Analyze electrical system requirements, capacity, cost, and customer needs and then develop a system plan
  • Develop maintenance and testing procedures for electronic components and equipment
  • Evaluate systems and recommend repair or design modifications
  • Inspect electronic equipment, instruments, and systems to make sure they meet safety standards and applicable regulations
  • Plan and develop applications and modifications for electronic properties used in parts and systems to improve technical performance

Electronics engineers who work for the federal government research, develop, and evaluate electronic devices used in diverse technologies, such as aviation, computing, transportation, and manufacturing. They work on federal electronic devices and systems, including satellites, flight systems, radar and sonar systems, and communications systems.

The work of electrical engineers and electronics engineers is often similar. Both use engineering and design software and equipment to do engineering tasks. Both types of engineers must also work with other engineers to discuss existing products and possibilities for engineering projects.

Engineers whose work is related exclusively to computer hardware are considered computer hardware engineers. For more information about this occupation, see the profile on computer hardware engineers.


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