Sales Managers

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for the organization's sales representatives.

Sales managers typically do the following:

  • Oversee regional and local sales managers and their staffs
  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve budget expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Plan and coordinate training programs for sales staff

Sales managers' responsibilities vary with the size of the organization they work for. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization's sales representatives.

In some cases, they recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics that their staff gathers, both to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Because sales managers monitor customers' preferences and stores' and organizations' inventory needs, they work closely with research and design departments and warehousing departments.


Architects

Architects plan and design buildings and other structures.

Architects typically do the following:

  • Seek new work by marketing and giving presentations
  • Consult with clients to determine requirements for structures
  • Estimate materials, equipment, costs, and construction time
  • Prepare, design, and structure specifications
  • Direct workers who prepare drawings and documents
  • Prepare scaled drawings of the project
  • Prepare contract documents for building contractors
  • Manage construction contracts
  • Visit worksites to ensure that construction adheres to architectural plans

People need places to live, work, play, learn, worship, meet, govern, shop, and eat. Architects are responsible for designing these places, whether they are private or public; indoors or outdoors; or rooms, buildings, or complexes.

Architects discuss with clients the objectives, requirements, and budget of a project. In some cases, architects provide various predesign services, such as feasibility and environmental impact studies, site selection, cost analyses and land-use studies, and design requirements. For example, architects may determine a building's space requirements by researching its number and types of potential users.

After discussing and agreeing on the initial proposal, architects develop final construction plans that show the building's appearance and details for its construction. Accompanying these plans are drawings of the structural system; air-conditioning, heating, and ventilating systems; electrical systems; communications systems; plumbing; and, possibly, site and landscape plans.

In developing designs, architects must follow building codes, zoning laws, fire regulations, and other ordinances, such as those requiring easy access by people who are disabled.

Computer-aided design and drafting (CADD) and building information modeling (BIM) technology have replaced traditional drafting paper and pencil as the most common methods for creating designs and construction drawings.

Architects also may help clients get construction bids, select contractors, and negotiate construction contracts.

As construction proceeds, architects may visit building sites to ensure that contractors follow the design, keep to the schedule, use the specified materials, and meet work-quality standards. The job is not complete until all construction is finished, required tests are conducted, and construction costs are paid.

Architects often work with workers in related professions. For more information on these occupations, see the profiles on civil engineers, urban and regional planners, interior designers, and landscape architects.


Forensic Science Technicians

Forensic science technicians help investigate crimes by collecting and analyzing physical evidence. Most technicians specialize in either crime scene investigation or laboratory analysis.

At crime scenes, forensic science technicians, also known as crime scene investigators, typically do the following:

  • Walk through the scene to determine what and how evidence should be collected
  • Take photographs of the crime scene and evidence
  • Make sketches of the crime scene
  • Keep written notes of their observations and findings, such as the location and position of evidence as it is found
  • Collect all relevant physical evidence, including weapons, fingerprints, and bodily fluids
  • Catalog and preserve evidence before transferring it to a crime lab

Crime scene investigators may use tweezers, black lights, and specialized kits to identify and collect evidence. In addition to processing crime scenes, they may also attend autopsies.

In laboratories, forensic science technicians typically do the following:

  • Identify and classify crime scene evidence through scientific analysis
  • Explore possible links between suspects and criminal activity using the results of chemical and physical analyses
  • Consult with experts in related or specialized fields, such as toxicology, about the evidence and their findings
  • Reconstruct crime scenes based on scientific findings

Forensic science technicians reconstruct crime scenes by carefully studying information gathered by investigators and conducting scientific tests on physical evidence. For example, lab technicians may look at photographs of blood splatter patterns and conduct ballistics tests on bullets found at the crime scene to determine the direction from which a shot was fired.

Forensic science technicians who work in laboratories use chemicals and laboratory equipment such as microscopes when analyzing evidence. They also use computer databases to examine fingerprints, DNA, and other evidence collected at crime scenes in order to match them to people and things that have already been identified. Most forensic science technicians who perform laboratory analysis specialize in a specific type of evidence analysis, such as DNA or ballistics.

All forensic science technicians prepare written reports that detail their findings and investigative methods. They must be able to explain their reports to lawyers, detectives, and other law enforcement officials. In addition, forensic science technicians may be called to testify in court about their findings and methods.


Roofers

Roofers repair and install the roofs of buildings using a variety of materials, including shingles, asphalt, and metal.

Roofers typically do the following:

  • Inspect problem roofs to determine the best way to repair them
  • Measure roof to calculate the quantities of materials needed
  • Replace damaged or rotting joists or plywood
  • Install vapor barriers or layers of insulation
  • Install shingles, asphalt, metal, or other materials to make the roof watertight
  • Align roofing materials with edges of the roof
  • Cut roofing materials to fit angles formed by walls, vents, or intersecting roof surfaces
  • Cover exposed nail or screw heads with roofing cement or caulk to prevent leakage

Properly installed roofs keep water from leaking into buildings and damaging the interior, equipment, or furnishings.

There are two basic types of roofs, low-slope and steep-slope:

  • Low-slope: About two-thirds of all roofs are low-slope. Most commercial, industrial, and apartment buildings have low-slope roofs. Low-slope roofs rise 4 inches or less per horizontal foot and are installed in layers.

    For low-slope roofs, roofers typically use several layers of roofing materials or felt membranes stuck together with hot bitumen (a tar-like substance). They glaze the top layer to make a smooth surface or embed gravel in the hot bitumen to make a rough surface.

    An increasing number of low-slope roofs are covered with a single-ply membrane of waterproof rubber or thermoplastic compounds.
  • Steep-slope: Most of the remaining roofs are steep-slope. Most single-family houses have steep-slope roofs. Steep-slope roofs rise more than 4 inches per horizontal foot.

    For steep-slope roofs, roofers typically use asphalt shingles, which often cost less than other coverings. On steep-slope roofs, some roofers also install tile, solar shingles, fiberglass shingles, metal shingles, or shakes (rough wooden shingles).

    To apply shingles, roofers first lay, cut, and tack 3-foot strips of roofing over the entire roof. Then, starting from the bottom edge, they nail overlapping rows of shingles to the roof.

A small but increasing number of buildings now have “green” roofs that incorporate landscape roofing systems. A landscape roofing system typically begins with a single or multiple waterproof layers. After that layer is proven to be leak free, roofers put a root barrier over it, and, finally, layers of soil, in which vegetation is planted. Roofers must ensure that the roof is watertight and can endure the weight and water needs of the plants.


Construction Managers

Construction managers plan, coordinate, budget, and supervise construction projects from early development to completion.

Construction managers typically do the following:

  • Prepare and negotiate cost estimates, budgets, and work timetables
  • Select appropriate construction methods and strategies
  • Interpret and explain contracts and technical information to workers and other professionals
  • Report on work progress and budget matters to clients
  • Collaborate with architects, engineers, and other construction and building specialists
  • Instruct and supervise construction personnel and activities onsite
  • Respond to work delays and other problems and emergencies
  • Select, hire, and instruct laborers and subcontractors  
  • Comply with legal requirements, building and safety codes, and other regulations

Construction managers, often called general contractors or project managers, coordinate and supervise a wide variety of projects, including the building of all types of residential, commercial, and industrial structures, roads, bridges, powerplants, schools, and hospitals. They oversee specialized contractors and other personnel. Construction managers schedule and coordinate all design and construction processes to ensure a productive and safe work environment. They also make sure jobs are completed on time and on budget with the right amount of tools, equipment, and materials. Many managers also are responsible for obtaining necessary permits and licenses. They are often responsible for multiple projects at a time.

Construction managers work closely with other building specialists, such as architects, engineers, and a variety of trade workers, such as stonemasons, electricians, and carpenters. Projects may require specialists in everything from structural metalworking and painting, to landscaping, building roads, installing carpets, and excavating sites. Depending on the project, construction managers also may interact with lawyers and local government officials. For example, when working on city-owned property or municipal buildings, managers sometimes confer with city council members to ensure that all regulations are met.

For projects too large to be managed by one person, such as office buildings and industrial complexes, a construction manager would only be in charge of one part of the project. Each construction manager would oversee a specific construction phase and choose subcontractors to complete it. Construction managers may need to collaborate and coordinate with other construction managers who are responsible for different aspects of the project.

To maximize efficiency and productivity, construction managers often use specialized cost-estimating and planning software to effectively budget the time and money required to complete specific projects. Many managers also use software to determine the best way to get materials to the building site. For more information, see the profile on cost estimators.


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