Adjuster Functional Lead - Operations - Boca Raton, FL (33427)

Note: This employer is open to candidates who want to work remote.

Position

Summary: As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting.

This role engages directly with partners in the oversight of Functional and Team Leads for maintaining best practices, response logistics, facilitation of ongoing training, quality assurance and operational management.

Essential Functions: The Adjuster Function lead works closely with Claims leadership and supports the coordination of aspects of catastrophe responses such as CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management.

Effectively articulates and provides high-quality training to partners, provides feedback for performance trends and metrics.

Participates in off-season training and logistical planning with external adjusting firms and vendors.

Supports catastrophe claims process design, testing and implementation.

Conducts regular reviews of reserves, along with a routine reserve reconciliation as needed.

Conducts compliance tracking through monitoring of tasks and file movements.

Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination.

Addresses file escalations and complex claim situations.

Identifying strategic operations based on projections, cost and analysis.

Design and implement claims strategies, coordinating with peers to affect mission objectives.

Identifying and advancing broad strategic improvements for processes, efficiency and adherence to Carrier structure and guidelines.

Assists with setting operational goals and measures to achieve overall claim targets.

Travel may be a part of this role to support catastrophe response as well as to attend key internal and vendor meetings.

Extended hours and weekend support during catastrophe event may be required. #LI-Remote Interested in working from home? This employer is open to candidates who want to work remote.