Business Analyst I,II,III (Billing) - Boca Raton, FL (33427)

Position

Summary: We are looking for a self-driven, detail-oriented Property and Casualty (P&C) Business Systems Analyst with a strong sense of ownership and a problem-solving mindset.

This position has a focus on our Policy Administration's Billing & Receivable system and the person in this role will be expected to act as the SME for this system.

This position is responsible for researching production problems to resolution, documenting functional requirements including problem corrections and enhancements, and usability testing.

In addition, this position will act as liaison between business teams and developers to successfully implement system changes and continuously look for areas of improvement and make recommendations to management.

If you thrive in tackling challenges head-on and ensuring systems work flawlessly, we want you! Essential Functions: Responsible for the user experience on our Policy Administration Billing System, including defining requirements, documenting use cases and user stories, communicating changes to development teams, testing changes, and coordinating implementation into production environment.

Troubleshoot issues, which sometimes involve manually calculating premium and/or commissions.

Strive to provide impeccable Customer

Experience for both internal and external customers with prompt, clear, and concise communications and continuously evaluating processes and systems for improvements.

Work closely with our Finance/Accounting, Customer Service, and Underwriting teams to implement requested and approved system changes.

Create and maintain detailed documentation, including workflows, use cases, and business rules.

Troubleshoot and resolve system issues, digging into lower environments to identify root causes and drive solutions to completion.

Lead projects and provide regular, actionable status reports.

Facilitate meetings with stakeholders, developers, quality assurance analysts, and other team members.

Write and execute detailed test plans, track technical issues, and coordinate necessary fixes.

Generates routine project status reports in the format and within the timelines requested by management. #LI-Remote