Business Technical Analyst, Senior

This highly motivated and driven individual will be able to exercise their creativity and decision-making skills by serving as a liaison within the organization; conduct analysis, driving requirements elicitation and testing to assist in meeting the goals and objectives of the Commercial Lines Department.

This position is based full-time at our headquarters in West Trenton, NJ with an option to work 2 days per week remotely.

• Responsible for assessing business problems, consulting industry best practices, and offering creative solutions.
• Act as a business technical liaison for the department.
• Apply advanced skills in area of expertise to solve a wide range of difficult problems and identify project and/or process efficiencies.
• Conduct training sessions/demos for business stakeholders.
• Demonstrate strong analytical skills and business process improvement methodologies.
• Facilitate requirement elicitation, analysis, and test execution activities in support of technology projects.
• Define and capture complex requirements.
• Define clear success criteria.
• Able to work under time constraints and provide informative updates to department leadership.
• Lead cross-functional business teams and facilitate meetings to achieve goals.
• Leverage strong negotiation and presentation skills to propose solutions.

• Bachelor's degree preferred.
• 3-5 years of experience with process re-engineering initiatives or process improvement, project management principles, business analysis and analytical techniques and practices.
• 3-5 years of business experience in the Commercial Lines P&C Insurance Industry preferred.
• Proficient understanding of NJM's Project Management Lifecycle phases and activities.
• Demonstrated ability to manage multiple initiatives.
• Demonstrated ability to adapt to frequent and unexpected changes.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel (including some knowledge of pivot tables, formulas, macros) and Visio required.
• Excellent communication and documentation skills.
• Ability to identify and recommend process improvements and solutions.
• Strong functional knowledge of core business systems (PolicyCenter, Duck Creek Distribution Management System, CSS/Workspace).

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.