Claims Business Process Engineer - New York, NY (10001)

Overview Good things are happening at Berkshire Hathaway GUARD Insurance Companies.

We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers.

Our companies are all rated A+ Superior by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.

Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity.

We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.

You'll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more!

Responsibilities The Business Process Analyst/Process Engineer is responsible for analyzing, designing, and optimizing endtoend workflows within the Property & Casualty (P&C) Claims organization.

This role partners closely with Claims Operations, Technology, Data, and frontline Claims teams to identify opportunities to improve efficiency, reduce leakage, enhance customer and adjuster experience, and support the strategic evolution of claims capabilities.

The ideal candidate combines strong analytical capability, process engineering expertise, and working knowledge of P&C insurance claims.

Core Competencies Process thinking and operational discipline Analytical mindset with the ability to interpret complex data Influence without authority Customercentric mindset Curiosity and continuous improvement orientation Strong documentation and communication skills Adaptability in a fastevolving claims environment High agency (i.e., ability to find ways to accomplish work without waiting for perfect conditions or blaming circumstances.) Key

Responsibilities: Process Analysis & Optimization Map and document currentstate claims processes in core claim and supporting functions such as FNOL, coverage validation, investigation/ evaluation, settlement, recovery, SIU, and vendor management.

Conduct root-cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of leakage.

Design futurestate workflows that streamline processes, reduce manual effort, and improve cycle time and quality.

Apply continuous improvement methodologies to drive measurable outcomes.

Data & Performance Insights Analyze operational performance metrics (cycle time, severity, productivity, touchpoints, leakage, quality).

Partner with data teams to interpret claims trends and identify areas for intervention.

Technology & Automation Enablement Collaborate with IT and product teams on requirements for claims platform enhancements.

Identify and evaluate opportunities for automation, including RPA, AI/ML models, straightthrough processing, and digital selfservice.

Lead user acceptance testing (UAT) and support change management for technology releases.

CrossFunctional Collaboration Work with claims managers, adjusters, and leaders to understand pain points and operational needs.

Facilitate workshops, process discovery sessions, and brainstorming activities.

Serve as a liaison between business and technical teams to ensure solutions align with Claims strategy.

Change Management & Implementation Develop rollout plans, training materials, and communications to support adoption of new processes or tools.

Partner with stakeholders to monitor impacts postimplementation and refine as needed.

Ensure solutions are embedded into standard operating procedures and governance frameworks.

Qualifications Required Bachelor's degree in Business, Operations, Engineering, Data & Analytics, or related field. 35 years of experience in process improvement, business analysis, or operations in P&C insurance claims.

Proven experience with process mapping tools (e.g., Visio, Miro).

Strong analytical and problemsolving skills, including working with operational data.

Exceptional communication skills and ability to collaborate at all levels.

Preferred

Experience with core insurance platformspolicy, claims, billing.

Familiarity with RPA, workflow automation, or AI/ML applications in insurance.

Exposure to regulatory and compliance requirements in P&C insurance.

Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus).

Experience supporting Agile teams (Scrum, Kanban) *Applicants must be authorized to work in the U.S. without current or future sponsorship needs* Salary Range $100,000.00-$160,000.00 The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.

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