Claims Customer Service Representative - Dallas, TX (75019)

Job Description: Job

Summary: As a Claims Customer Service Representative, your positive can-do attitude is what makes you an asset.

As a representative of Hallmark, you're the voice of the organization and may be the first interaction many of our callers have with us.

Using your superior customer service skills, you'll assist our insured customers and agents with the reporting of a claim and other claim related claim questions and concerns.

In this role, you may also complete claim processing functions for new and existing claims, answer emails, or assist agents and customers.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience High school diploma or GED required, with some college or 1-3 years of related experience, personal lines and/or commercial insurance experience preferred.

Knowledge/Skills Commercial Auto and Property FNOL experience a plus Bilingual Spanish preferred but not required.

Advanced phone and verbal communication skills Excellent written communication skills Must be able to understand basic insurance principles and policy contracts Excellent reading skills: must be able to read and follow a script Must be customer service oriented, highly organized and efficient Property & Casualty insurance industry experience a plus Ability to multi-task in a high-volume call center environment Customer Service or call center background with professional telephone etiquette preferred Typing skills- 35 WPM Computer Skills- Advanced skills including working knowledge of Excel, Word and Outlook Hallmark Financial Services is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.