Claims Payment Processing Manager - Boca Raton, FL (33427)

At Windward Risk your leadership and expertise in claims payment processing will truly matter.

At Windward Risk Managers, we're investing in modern systems and people-first leadership.

The Claims Payment Processing Manager is responsible for overseeing the daily operations of a claims payment processing department to ensure claims are paid efficiently, accurately, and in compliance with company and regulatory guidelines.

This role involves managing a team of claims payment processors, resolving complex issues, and implementing strategies to improve departmental performance.

Summary of responsibilities Work with existing team management to supervise, train, and develop a team of claims payment processors to ensure high performance and adherence to standard procedures.

Manage and monitor the entire claims payment process, from initial submission to final payment, ensuring accuracy and timeliness.

Enforce company policies regarding claims payment disbursement.

Manage multiple payment channels, including both electronic payments and payments by check.

Develop procedures for electronic claim payment handling.

Work with a broad, cross-department team to implement an electronic claim payment platform.

Serve as an escalation point for complex or high-value claim payments and resolve disputes with internal and external parties.

Analyze claims data to identify trends, enhance workflows, and implement process improvements to increase efficiency and reduce costs.

Act as a liaison with other departments (such as Claims, IT, and Customer Service) and external stakeholders (such as attorneys or vendors) to ensure effective coordination.