Claims Supervisor - Quality Assurance - Boca Raton, FL (33427)

Position

Summary: As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting.

This role engages directly with all levels of the Claim operation in maintaining best practices, performing quality reviews of open and closed files, supporting QA analytics, facilitating ongoing training programs, and collaborating with senior management in ongoing strategic initiatives.

Additional Litigation QA responsibilities may be involved at times.

Essential Functions: The Claims Quality Assurance Supervisor works closely with Claims leadership to monitor performance trends and ensure adherence to claims best practices in front line adjusting.

Supports QA reviews of both open and closed files Assists in developing and adhering to claims review schedules Completes accurate and valid file reviews according to schedule, and in a timely manner Administers home office and supervisory claim reviews (sampling, deployment, file, and review management) Oversees ongoing QA calibration of management team Oversees or participates in supporting the QA program for catastrophe events Provides subject matter expertise in special projects and initiatives Collaborates with senior leadership in the identification and creation of new quality opportunities; and successfully support the delivery of internal quality initiatives Where applicable, provides consistent, high quality claims quality, training, governance analysis to staff, and able to deliver distinctive work Serves as business owner of quality management software and reporting system(s), coordinating with internal IT and external software vendor(s) as needed Creates a collaborative team environment with colleagues Communicates in a collaborative and partnering focused manner including drafting presentations and reports Demonstrates commitment to personal and professional development Supports senior leadership and front-line management through relationship building, improvement plan development and tracking, and quality results presentations and tracking #LI-Remote