Claims Technical Assistant - Atlanta, GA (30303)

I n terested parties may submit their resume via https://accg.isolvedhire.com/jobs/.

This is a fully in-office role.

Person selected for this position will be required to work every weekday in the ACCG Main Office located in Downtown Atlanta, GA.

General Definition of Work: Performs intermediate technical work processing Association property/liability and workers' compensation checks, reconciling accounts, responding to customer inquiries, preparing and maintaining files and records, and related work as apparent or assigned.

Work is performed under the moderate supervision of the Insurance Services Supervisor.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Position

Responsibilities: Provides and exhibits outstanding customer service, teamwork, and organizational commitment.

Processes property/liability and workers' compensation checks; prints daily reports for approval by examiners; sends positive pay files; deposits incoming revenue; processes mailings of claims related information.

Issues stop payments for designated claims; provides check image copies; processes voids as necessary.

Receives and responds to inquiries from clients regarding payment status.

Reconciles payments to the Risk Management Information System (Riskonnect) balance; analyzes data to determine discrepancies; corrects discrepancies or recommends further action to appropriate associate.

Prepares a variety of reports; prepares and maintains a variety of office files; prepares closed files for offsite storage.

Provides back-up support to assigned department functions and staff.

Operates a variety of standard office equipment.

Supports the overall organization by executing the directives as set forth by the Association.

Knowledge, Skills and Abilities: General knowledge of standard office practices, procedures, equipment and administrative support techniques; General knowledge of business English, spelling and arithmetic; General knowledge of divisional and organization programs and policies; Skill in the use of standard office software applications, specifically Microsoft Office products, including Outlook, Word and Excel; ability to type accurately at a reasonable rate of speed; Ability to make arithmetical calculations; Ability to follow oral and written instructions; ability to read and understand detailed and complicated policies, procedures and materials that contain specialized words and phrases; Ability to operate a variety of standard office equipment including personal computer and associated software; Ability to post a variety of information into computer system and reconcile associated accounts; Ability to establish and maintain effective working relationships with associates, claimants, local government officials, customers and the general public.

Education and

Experience: High school diploma or GED and considerable experience in general clerical work which included customer service, or equivalent combination of education and experience.

Physical Requirements: This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements: Valid driver's license in the State of Georgia.