Director, Catastrophe Claims - Orlando, FL (32801)

Note: This employer is open to candidates who want to work remote.

Build, transform, and lead.

Assurant is seeking an accomplished, forwardthinking Director of Catastrophe Claims (CAT) to lead our catastrophe claims organization through highseverity events with precision, empathy, and operational excellence.

This is a highvisibility leadership role for a seasoned claims executive who thrives in fastpaced, highvolume environments and knows how to mobilize large teams during crisis events.

If you're claims leader with deep catastrophe experienceand you know how to balance speed, quality, loss cost, and the customer experience when it matters mostthis is the career opportunity you've been preparing for.

What You'll Lead & Deliver As Director of P&C Claims (CAT), you will shape and execute strategy across a complex, multisite CAT operation while managing performance, compliance, customer experience, and operational discipline.

Core Leadership

Responsibilities Operational Excellence: Drive performance across cycle time, quality, customer experience, capacity planning, and expense control.

CAT Response Leadership: Lead large, geographically dispersed CAT teams through surge eventsbalancing agility, scale, and consistency.

People Leadership: Coach, develop, and elevate leaders at all levels; build a highperformance culture centered on accountability and empathy.

Customer & Client

Experience: Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments.

Risk & Compliance: Oversee regulatory adherence, complex claim decisions, and escalation protocols.

Continuous Improvement: Advance processes, systems, and claims operating models that enhance scale and performance.

Strategic Partnership: Collaborate with Product, Finance, Legal, Catastrophe, Technology, and clientfacing teams to align execution with enterprise strategy.

What You Bring 5+ years of P&C claims experience with proven leadership of multiteam or largescale claims operations.

Deep catastrophe leadership experience, including highseverity, highvolume event management and surge staffing models.

Strong operational ownership across quality, performance, customer experience, expense control, and losscost management.

Expertise in regulatory compliance, coverage evaluation, claims investigation standards, and vendor/IA oversight.

Exceptional communication, executive presence, datadriven decisionmaking, and influence across matrixed organizations.

High emotional intelligence, resilience, and command presence with strong decisionmaking in urgent or ambiguous situations.

Work Environment Fastpaced, dynamic environment with elevated responsibility during CAT events.

Travel required for conferences, site visits, and business reviews (~20%).

Join Us If you are a strategic, decisive catastrophe claims leader who inspires teams, elevates performance, and leads with both head and heartthis is your opportunity to make a lasting impact. #LI If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us.

Bring us your best work and your brightest ideas.

And we'll bring you a place where you can thrive.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant.

Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service.

An ability to innovate in practical ways.

And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.

A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.

Learn more about what to look out for and how to report a scam here .

Interested in working from home? This employer is open to candidates who want to work remote.