Director, Regulatory Communications - Orlando, FL (32801)

Note: This employer is open to candidates who want to work remote.

Assurant delivers a broad portfolio of insurance, warranty, and service contract programs that rely on precise, transparent, and compliant communication to help customers make informed and confident decisions.

Highquality regulatory communication is essential to protecting customers, promoting transparency, and fostering trust across all regulated materials and customer touchpoints.

The Director, Regulatory Communications, leads all regulatory communication efforts for Assurant Mobile Services and Home Solutions clients.

This role is responsible for developing and managing financial, operational, and compliance objectives within Connected Living Complianceincluding regulatory document development, client form services, advertising and marketing compliance, digital archival management, and customer fulfillment operations.

This position also oversees digital and mail delivery solutions and provides crossfunctional leadership to ensure consistent, compliant, and customercentric execution across programs and channels.

This is a remote role, with a strong preference for candidates based in Atlanta, GA, or the Miami, FL area.

Exceptional candidates in other locations will also be considered.

What will my duties and responsibilities be in this job? Organizational Leadership Build and lead an effective organization with efficient workflows, clear performance standards, appropriate staffing, strong supervision, and timely communication.

Program & Project Management Oversee and delegate project management for highprofile, complex mobile and home solutions clientsincluding major implementations reaching over 14 million customers annually.

Direct development of print and efulfillment terms & conditions and document mapping matrices, ensuring compliance across program lifecycles.

CrossFunctional Collaboration Partner with internal and external teams, including clients, compliance, creative, IT, legal, marketing, operations, production, risk management, and vendors, to successfully launch and maintain compliant programs.

Regulatory Expertise Maintain deep knowledge of regulatory changes and work with subjectmatter experts to provide strategic compliance guidance.

Document Governance Guide regulatory changes impacting client programs; develop and maintain compliant coverage documents; implement revisions according to strict regulatory standards.

Terms & Conditions Oversight Lead all aspects of client terms and conditions documentation, including product variances, forms programming, document mapping, scheduling, auditing, and stakeholder education.

Compliance Monitoring Investigate and document compliance deficiencies, oversee audits, and implement monitoring policies ensuring adherence to state regulations and company guidelines.

Internal Partnerships Build strong relationships with marketing, creative, and other organizational teams to align services and enhance business integration.

Leadership & Budgeting Manage, coach, and evaluate employees.

Develop short and longterm plans, build and administer budgets, analyze variances, and implement corrective actions.

Training & Quality Assurance Develop orientation and training programs and oversee an ongoing quality-assurance program across all responsible areas.

Client Engagement & Business Development Promote departmental services to existing and prospective clients through proposals, presentations, and valueadded opportunities.

What will my duties and responsibilities be in this job? Bachelor's degree in communications, marketing, or a related field Minimum 10 years of experience in Marketing and/or Communications Background in marketing, print, production, direct mail, and digital solutions preferred

Experience managing leaders/managers Strong presentation and facilitation skills Proven project management experience Strong proficiency in Outlook, Excel, Word, PowerPoint, and database tools

Experience managing both small and largescale initiatives Demonstrated ability to build strong relationships with internal and external clients Ability to balance short and longterm business considerations What other skills/experience would be helpful to have? Ability to work independently and prioritize in a fastpaced, deadlinedriven environment Strong critical thinking and problemsolving abilities Excellent interpersonal, written, and verbal communication skillsable to interact with all levels, including executives Ability to handle confidential information with discretion Strong computer literacy, including expertise in spreadsheets and data visualization Knowledge of creative development, print production, and digital communication methods Understanding of sales and marketing principles, including product promotion, strategy, and customer communication

Experience in customer communication strategies, quality standards, and satisfaction measurement Strong understanding of insurance products and statespecific compliance/regulatory requirements Familiarity with administration, management, planning, resource allocation, and team leadership #LI-Remote #AssurantProud Pay Range $103,800.00 - $173,300.00 Expected Application Deadline 03/13/2026 If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us.

Bring us your best work and your brightest ideas.

And we'll bring you a place where you can thrive.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant.

Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service.

An ability to innovate in practical ways.

And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.

A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.

Learn more about what to look out for and how to report a scam here .

Interested in working from home? This employer is open to candidates who want to work remote.