Field Leadership Operations Senior Manager - Chicago, IL (60601)

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties.

And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs.

From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description This role is responsible for supporting the operations and claim activities of a claim service area (CSA) covering auto, casualty, liability and property disciplines.

The individual coordinates with home office, regional and CSA leadership.

The individual contributes to the achievement of business performance objectives, superior customer service, quality, operational and expense management within the CSA.

Key

Responsibilities Assists in the development and implementation of solutions to achieve key business results.

Manages and resolves escalated customer communications, concerns, conflicts or issues.

Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs, serves the customer with empathy and follows up to ensure that customer needs have been met.

Responsible for human resources duties, including resource management, hiring, performance management, talent development and compensation planning.

Manages staff and effectively uses performance management to improve and/or reward employee performance.

Leads teams in understanding the link between Allstate objectives and their contributions.

Collaborates with Customer

Experience and Agency Sales to leverage and grow claims agency relationships.

Education 4 year Bachelors Degree (Preferred)

Experience 10 or more years of experience

Experience with Executive level presentations Supervisory

Responsibilities This job has supervisory duties.

Education &

Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. #LI-JS2 Skills Action Planning, Business Acumen, Business Communications, Communication, Decision Making, Influencing Skills, Innovation Tools, Persuasion, Prioritization, Problem Solving, Reporting, Results-Oriented, Strategy Plan, Virtual Collaboration Compensation Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity.

One that takes your skills and pushes them to the next level.

One that encourages you to challenge the status quo.

And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging.

And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands.

Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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